fbpx

Terms and Conditions

Timetable

  • Each subject runs for 1.5 hours with a 15 minute break in between each class.
  • Our tutoring aligns with the government school calendar (four 10-week terms) which students are familiar with. Students get a minimum of 10 sessions per term. Your child will have a regular weekly session at the same time and day each week.
  • If your regular session falls on a public holiday or student-free day, we will gladly reschedule for another day. Usually, students prefer to schedule their catch-up one hour before or after a regular session, effectively booking what we call a “double-session”. However, we need you to book as far in advance as possible to secure your preferred date and time.

Pricing

  • The billing process will be under the control of Sprouts Academy we will send an invoice to the customer at the start of the term.
  • Payments must be made to Sprouts Academy within 3 days of the date of the invoice.
  • All prices on this site are in Australian dollars and are subject to change without prior notice.
  • If you are not able to attend the class due to any reason, you are requested to notify us 6hrs. in advance via phone, text, or email. Failure to inform will result in the client being charged for the lesson.

Rescheduling sessions

  • We understand that life is unpredictable and things don’t always go as planned. We’re happy to accommodate rescheduling requests where possible. Please contact our office via phone, text, or email for any scheduling needs. Minimum 3 Days’ Notice is needed for rescheduling session.
  • You cannot carry forward your missed classes to the next school term. So please make sure you utilise your time with in the paid period.

Refund and Cancellation Policy

  • Under Australian Consumer Law: No refund, nor credit, will be given to any student who withdraws after the commencement of a course.
  • No refund, will be given should a student fail to attend every class or leave before the end of the course.

Late Attendance

Each tutorial is of 90 minutes duration and starts at the published times. If a student is late or leaves early we will still charge the full price for the tutorial. However, we will try to be flexible to accommodate unavoidable lateness by allowing the student to stay on after tutorials to complete exercises etc. when possible.

No Guarantees or Warranties

The Student understands that Sprouts Academy does not guarantee any specific outcomes as a result of tutoring. Sprouts Academy will provide a tutor to help the student succeed. The rest depends on the student.

Photography

From time to time we take photos during class of students . These photos are used for promotional purposes only including online and print. As a Condition of Enrolment your consent is implied. Should you not wish us to take and use photos of you, your child please notify us in writing.

Changes of Terms

We reserve the right to change these terms at any time. The current terms and conditions will always be displayed on this website. It is your responsibility to familiarise yourself with these terms.