- All lessons will be for a duration of 60 minutes and will be held at the stated time.
- Our tuition is in alignment with the public-school calendar i.e. four 10-week terms.
- We will do our best to provide a private tutor within a span of xyz days and schedule your first private session.
- We encourage all our students and their parents to make advanced bookings to secure their preferred day and time slots.
- If a session falls on a public holiday or student-free day, we will reschedule it for another day, preferably a double session (one hour before or after a regular session).
- In case of a request for a rescheduled session, please contact our office via phone, text or e-mail 3 days in advance.
- Please note that missed classes within a term can’t be extended to the subsequent term.
- If you’re unable to attend a class due to any reasons, you are requested to inform us at least 6 hours in advance or else the full fee for that session will be charged.
Purchase and Refunds
- All payments must be made in the name of Sprouts Academy within 3 working days of the invoice being generated.
- All our transactions and prices are in Australian dollars and are subject to change without prior notice.
- In the event of withdrawal or cancellations, no refunds or credits shall be made or given respectively post the course commencement. This policy of non-refundable and non-transferable fee is in accordance with the Australian Consumer Law.
- While we strive to provide excellent tutors, study notes and an enabling environment, we cannot ensure the success or failure of a child. Hence, all our claims of improving scores are expected outcomes and not actual declarations.
- Often, we take student pictures in tuition settings to be used for promotional purposes in print and online media. As per the conditions of enrollment, your consent is automatically implied. If you are not comfortable with being clicked, please notify us in writing.
- The Sprouts academy collects certain personal information from its clients subject to their approval and consent to provide efficient services. Recognizing the pertinence of this data, we assure you that all such information will be used for its stated purpose only and we will not disclose such information to any third party.
Change of Terms
- All the above-mentioned terms and conditions are subject to changes without any prior notice. To be up-to-date, you can visit such changes as displayed on the website.